GENERAL TERMS AND CONDITIONS

PAYMENT&DEPOSIT

The deposit has to be made by bank transfer to the following account:

Bank: Raiffeisen Tisens
Recipient: franz&mathilde OHG der Tribus Sarah Lena und des Grem Philipp
IBAN: IT 56 Z 08273 58980 000300228923
SWIFT: RZSBIT21045

50% of the total booking 1 week after booking confirmation

Final Payment: On depature day

BOOKING AND CANCELLATION POLICY

The booking process begins with your booking request. Once you have submitted your booking request and you have received the booking confirmation email, the booking is considered confirmed. This is followed by a deposit of 50% of your total booking fee. The deposit is required to confirm the booking. The remaining amount including all costs incurred during the stay will be requested on the day of departure. franz&mathilde OHG reserves the right to cancel the booking if the full deposit is not received on time.

Prices

When you make a booking, the price of your stay cannot normally change. However, franz&mathilde OHG reserves the right to increase or decrease prices. There is a minimum stay of at least 7 nights. The prices vary in the summer season (April – October) and in the winter season (November – March). From 28 days there is a price reduction of 15%.
All prices are per person and night including breakfast and excluding local tax fee.
It includes accommodation, breakfast, bed linen, heating, water, gas and electricity, room cleaning and all fees and taxes, with the exception of laundry service and meals on site. The amount of the local tax is calculated on the basis of the municipal ordinance applicable at the time of the stay in the municipality. Additional costs that arise during the stay will be charged separately on the day of departure.

Cancelation Policy


Cancellation conditions according to Art. 1382 ZGB
There is no right of withdrawal within the meaning of the Italian consumer protection code. Nevertheless, we grant you the right to withdraw from the following cancellation conditions within the meaning of Art. 1382 ZGB:
If you need to cancel your booking, let us know as soon as possible. We have different cancellation policies for refunds depending on when you cancel your booking:
If you cancel your booking more than 30 days before the arrival date, 50% of your deposit will be refunded.
If you cancel less than 30 days before the arrival date, the Deposit will be not refundable.
If you arrive at the premises and choose to leave earlier than planned, full payment will be required.
In special cases of COVID-19 we offer you a more flexible cancellation policy until further notice, but we recommend that you take out travel cancellation insurance:
If you cannot travel to Italy due to travel restrictions, you will receive a voucher for franz&mathilde with the amount corresponding to your stay. With this voucher you can book your stay at franz&mathilde within 18 months from the date of issue.
In the following case, the normal cancellation conditions apply:
You don’t want to come because you are afraid of falling ill.
You have become ill and cannot travel (travel cancellation insurance should cover these costs)
If you have any further questions about possible scenarios and their impact on your booking, please contact info@franzundmathilde.com

Booking Changes

The dates of your booking can be changed 30 days before arrival date.
If you are leaving before the day of departure or arriving after the arrival date, no refund will be given.

Travel Cancellation Insurance

We recommend that you take out travel cancellation insurance when you book your stay. This means that the cancellation fees can be covered and you can look forward to your vacation without any worries.’

Parking Spots

Limited space is available in our car park and space may not be available for the duration of your stay. General terms and conditions can also apply to the use of parking spaces. Please contact us directly for more information. Cars and their contents are at the owner / customer’s own risk. We are not responsible for any loss or damage caused.

Smoking

Smoking is not permitted in rooms or public areas.

Data Protection

In accordance with GvD No. 196/2003, we would like to inform you that your data will only be used and saved to process your application and will not be communicated or disseminated to third parties. With regard to data processing, you have all rights according to Article 7 of Legislative Decree 196/2003. The owner of the rights is franz&mathilde OGH of Sarah Lena Tribus and Philipp Grem. You can find more information about your rights under DATA PROTECTION.

Liability

franz&mathilde OGH assumes no responsibility for loss, theft or damage to people or objects during their stay. We reserve the right to charge you for any damage caused to your room or building during your stay (including but not limited to specialist cleaning), or for items missing on your departure.
At certain times, premises may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will try to keep all guests informed of these circumstances, but this may not always be possible.
The Company will not be liable or pay any compensation if the performance of its obligations is prevented or impaired, directly or indirectly, by or as a result of force majeure or circumstances beyond its reasonable control, including but not limited to earthquakes, extremely adverse weather conditions Natural disasters, acts of terrorism, fire or power failure, interruption or malfunction of the internet connection, gas, water or other utilities, machines, computers, vehicles or the collapse of building structures.
Nothing in the contract or any other document referred to or contained therein excludes liability for death or personal injury caused by negligence or the company’s liability for fraud or fraudulent misrepresentation.

Disclaimer of Liability

We strive to provide correct and complete information on this website. However, we assume no liability or guarantee that the information provided is up-to-date, correct and complete. We reserve the right to make changes or additions to the information provided without prior notice. The respective offer or the booking confirmation is binding. Despite careful content control, we do not assume any liability for the content of external links. The operators of the linked pages are solely responsible for their content.

Note

Reference is expressly made to the legal provisions art. 45-67 of the Italian consumer protection code GvD 206/2005.

Data Protection

In accordance with GvD No. 196/2003, we would like to inform you that your data will only be used and saved to process your application and will not be communicated or disseminated to third parties. With regard to data processing, you have all rights according to Article 7 of Legislative Decree 196/2003. The owner of the rights is franz&mathilde OGH of Sarah Lena Tribus and Philipp Grem. You can find more information about your rights here.
Enlightenment within the meaning of Art. 13 of Legislative Decree 196/2003
Dear Sir or Madam,
Legislative Decree 196/2003 (Italian Data Protection Code) provides for the protection of individuals and other subjects with regard to the processing of personal data.
In accordance with the law, we will treat your data correctly and confidentially. In accordance with Art. 13 of Legislative Decree 196/2003, we inform you:
1. The data collected from you will be used for the following purposes: sending advertising material, posting pictures in social media and blogs.
2. The data processing takes place in the following way: digitally, in paper form
3. The handing over of your data is compulsory for the guest registration. A possible refusal to hand over your data has consequences for the discontinuation of the business relationship.
4. Conditions of third-party access to your personal data
Your personal data may be sent to a third party for the purposes of supplying you with services and improving your stay, for example:
1. External service providers: IT sub-contractors, international call centers, banks, credit card issuers, external lawyers, dispatchers, printers.
2. Commercial partners: franz&mathilde OHG may enhance your profile by sharing certain personal information with its preferred commercial partners. In this case, a trusted third party may cross-check, analyze and apply certain devices to your data. This data processing will allow franz&mathilde OHG and its privileged contractual partners to determine your interests and your customer profile and will allow us to send you personalized offers.
3. Local authorities: We may also be obliged to send your information to local authorities if this is required by law or as part of an inquiry and in accordance with local regulations.
5. The data processing authority is: franz&mathilde OHG of Sarah Lena Tribus and Philipp Grem
6. The person responsible for data processing is: franz&mathilde OHG of Sarah Lena Tribus and Philipp Grem.
7. You can assert your rights against the data processing authority at any time within the meaning of Art. 7 of GvD 196/2003, which is reproduced in full at this point:
Legislative Decree 196/2003, Art. 7 – Right of access to personal data and other rights
1. The person concerned has the right to obtain information on whether there is any data concerning him or her, even if it has not yet been saved; It also has the right to have this data transmitted to it in an understandable form.
2. The person concerned has the right to information about
a) the origin of the personal data;
b) the purposes and methods of processing;
c) the system used, if the data are processed electronically;
d) the most important data for the identification of the rights holder, the person responsible and the in the sense
representative designated by Article 5, paragraph 2;
e) the persons or categories of persons to whom the personal data are transmitted
can be or as appointed representatives in the national territory, as responsible persons or
be able to gain knowledge of it as an agent.
3. The data subject has the right
a) to update, correct or, if interested, to request completion of the data;
b) to demand that unlawfully processed data be deleted, anonymized or
be blocked; This also applies to data that are stored for the purposes for which they were collected
or later processed is not required;
c) to receive a confirmation that the items referred to in letters a) and b)
specified events, also with regard to their content, were communicated to those who
the data transmitted or with which they were disseminated, unless this turns out to be
proves impossible or the expenditure of resources in relation to the protected right
would be unreasonably large.
4. The person concerned has the right, in whole or in part
a. the processing of personal data concerning you for legitimate reasons
to oppose, even if these data correspond to the purpose of the collection;
b. to oppose the processing of personal data concerning you, if
this processing for the purpose of sending advertising material or the
Direct sales, for market or opinion research or for trade information.